Terms and Conditions

Terms and Conditions of SANITINO s.r.o.

The Seller, SANITINO s.r.o., Id No.: 27545423, Tax Id. No.: CZ27545423, a company with its registered office at Moravská 1259, 570 01 Litomyšl, Czech Republic, registered in the Commercial Register kept by the Regional Court in Hradec Králové under File No. C 25189 (the “Seller”), has issued these Terms and Conditions.

The Terms and Conditions are effective from 1.10.2025 and replace any and all previous versions of the Terms and Conditions.

The Seller can be contacted in the following ways:

1. by email at info@sanitino.dk ;
2. by phone at +420 468 006 468; or
3. at the mailing address SANITINO s.r.o., Accolade Funds Park Teplice South, Mlýnská 327, 417 52 Hostomice nad Bílinou, Czech Republic.

The Buyer and the Seller will each bear their own costs of using means of distance communication; the costs will not differ from the basic rate.

1. Recitals

1.1. These Terms and Conditions (the “Terms and Conditions”) stipulate the mutual rights and obligations of the Parties arising in connection with a purchase contract (the “Purchase Contract”) concluded between the Seller and another natural or legal person (the “Buyer”) through the www.sanitino.dk/en online store (the “Online Store”), or by email. The Terms and Conditions form an integral part of the Purchase Contract.

1.2. Please note that some of the provisions of these Terms and Conditions may only apply to Buyers who are consumers. A consumer is an individual who enters into a contract or otherwise acts outside his/her trade, business or profession as defined by the relevant European Union regulations. This fact is always clearly marked in each case.

2. Ordering goods

2.1. Any presentation of goods shown in the Online Store is indicative only and the Seller is not obliged to enter into any Purchase Contract concerning the goods. Such presentation is not an offer to conclude a contract.  

2.2. The Seller does not guarantee immediate availability of all items of the goods presented in the Online Store. The current approximate availability is indicated for each item.

2.3. The Seller points out that placing the goods in the shopping cart does not automatically result in their reservation. The Buyer acknowledges that in the meantime the goods may be purchased by another customer who completes the order earlier. The availability of goods is updated only when a binding order is sent.

2.4. The goods are labelled with the name, code, manufacturer/importer information and an illustration (product photo, 3D animation). The Seller cannot guarantee the exact and full conformity of the actual nature of the goods and the way the goods are displayed on the Buyer’s device. In the event of any discrepancies between the image of the goods visible online and the relevant information sheet, the information sheet will be decisive.

2.5. The goods offered are intended for use in households or in facilities serving for accommodation of persons unless expressly agreed otherwise between the Seller and the Buyer. As a rule, the Seller is not liable for any defects caused by excessive use of the goods for commercial or non-commercial purposes other than those specified above. However, this limitation is without prejudice to the Buyer’s legal rights, including the Seller’s liability for defects.

2.6. The Buyer can place an order without making a registration, or through a user account (as a registered user). In their user account, the Buyer will see, among other things, their order history and other order details.

2.7. To order the goods, the Buyer places the goods into the shopping cart and fills in the order form, which contains information about:

1. the goods ordered;
2. the method of payment of the purchase price for the goods and the requested method of delivery of the goods ordered (transport);
3. the costs associated with the delivery of the goods; and
4. the Buyer (name, surname / business name, invoicing details and contact details).

2.8. Before a Purchase Order is placed in the Online Store, the Buyer can check and modify the data that they specified in the order, allowing them to find and correct any mistakes made when filling in the order. The Seller deems the data provided in the order placed by sending the order form to be accurate.

2.9. When ordering goods by email, the Buyer must provide the information specified in section 2.7 of the Terms and Conditions.

2.10. After the Buyer has filled in their details and agreed to the Terms and Conditions, the Buyer completes the order by clicking on the “Order with obligation to pay” button. The Seller will then send an acknowledgment of receipt of the order with a summary information about the order and the attached Terms and Conditions to the Buyer’s email address specified in the order. This email is generated automatically and does not represent a confirmation of execution of the Purchase Contract with the Seller.

2.11. If the system identifies that any data in the order process has been entered incorrectly or has been omitted, the Buyer will be informed of this fact and such incorrect Buyer’s order will not be binding on the parties.

2.12. If the Buyer requests a change in the invoicing details after the order is sent, the Seller may charge a fee of 75 DKK (the “Administrative Fee”) for the change. The Administrative Fee is used to cover the costs associated with the processing of the order change and is non-refundable for the Buyer (business). Should the Buyer (consumer) withdraw from the Purchase Contract by utilizing the consumer’s statutory right of withdrawal pursuant to Art. 8, this fee will be refunded.

2.13. Changes may be requested within 14 days of placing the order. The Administrative Fee is payable within 5 calendar days of the request for its payment. The Seller is not obliged to make any changes until the fee is paid.

3. Conclusion of the Purchase Contract

3.1. The Buyer’s order is considered an offer to conclude the Contract and is binding. The Buyer (consumer) may cancel their order without giving any reason until the automated process of preparing the ordered goods for shipment is started. Orders can be cancelled by phone or email. The Seller will inform the Buyer whether cancellation of the order is still possible or not.

3.2. The Purchase Contract is concluded between the Buyer and the Seller at the moment when the Seller sends to the Buyer’s email address:

1. a confirmation that the Seller accepted the order;
2. an invoice confirming payment of the Total Price for the goods; or
3. a notification of dispatch of the ordered goods

(whichever of the above occurs first).

3.3. The Seller is not obliged to conclude the Purchase Contract with the Buyer.

3.4. If the Seller does not accept the Buyer’s offer to conclude the Purchase Contract, the Seller will inform the Buyer accordingly.

3.5. The Seller reserves the right not to conclude the Purchase Contract, or to withdraw from an already concluded Purchase Contract, if the purchase price of the goods ordered listed in the Online Store is or was obviously incorrect to a reasonable consumer. This is particularly the case when the price of the goods clearly and unmistakenly deviates significantly from their regular price (e.g. due to a wrong currency conversion, typographical errors e.g. the price of the goods is shown as EUR 10, while the normal price is EUR 100, technical glitches causing a substantial deviation from the usual price etc.).

3.6. The Seller reserves the right not to conclude the Purchase Contract or to withdraw from an already concluded Purchase Contract if the goods ordered by the Buyer are listed as available (in stock) in the Online Store, but it is subsequently discovered that the Seller cannot deliver them to the Buyer due to actual unavailability (e.g. the manufacturer has ceased to manufacture the goods).

3.7. The Purchase Contract concluded through the Online Store is sent to the Buyer at the email address provided by them and is subsequently stored with the Seller in electronic form. At the Buyer’s request, the Purchase Contract can be sent to the Buyer again; the Buyer who has placed the order via a user account has access to the Purchase Contract in the order overview.

4. Delivery of goods

4.1. Goods ordered will be delivered as soon as possible, subject to availability. The approximate delivery time is always displayed in the shopping cart before the order is placed. If the ordered goods are in stock, the Seller will dispatch them usually within 2 business days from the day the Seller received the order (if the payment was made immediately), or from the day the Total Price was credited to the Seller’s account.

4.2. If the Buyer selects the bank transfer as a payment method and the payment details are not filled in correctly, the Buyer runs the risk that the Seller’s system will not match the payment with the Buyer’s order; the Buyer acknowledges this risk. In such a case, the time to dispatch the goods is extended by the time necessary for the correct payment matching.

4.3. The Seller may deliver the goods before the end of the estimated delivery time. In such a case, the Buyer will be informed of this at least 1 business day before the date of the earlier delivery of the goods.

4.4. If the Buyer raises any additional requirements related to the order, the delivery time may be extended by the time necessary to make such changes.

4.5. If the Buyer orders several types of goods with various delivery deadlines within a single purchase order, the Seller usually dispatches the entire purchase order within a single consignment. Delivery is therefore always based on the item with the longest delivery time. However, the estimated delivery time is always clearly displayed in the shopping cart. If the ordered goods are dispatched from several warehouses, they will be delivered in several consignments. Such consignments may be delivered by different shipping companies on different days. The Seller will inform the Buyer of each dispatch of a consignment by email.

4.6. More detailed information on delivery options and their prices is available at www.sanitino.dk/en/transport. The total price of the delivery of the goods is always specified in the last step of the purchase order.

4.7. The goods are deemed delivered upon their delivery to the address specified by the Buyer in the order. The date of delivery of the goods is the date of takeover of the goods by the Buyer or a person designated by them.

4.8. If the Buyer fails to fulfill their obligation to take over the goods under the Purchase Agreement, the Seller may withdraw from the Purchase Agreement. Furthermore, the Seller may also claim compensation from the Buyer (business) for any loss suffered by the Seller as a result of the Buyer’s (business) breach of their obligation to accept the goods, including—but not limited to—delivery costs, packaging, and any loss of value to the goods.

4.9. If the Buyer ascertains any damage to the packaging of the consignment upon delivery, the Buyer will draw up a damage report with the driver of the shipping company. The Buyer may accept such shipment, accept it with reservation or refuse to accept it. The Buyer then informs the Seller on the same day and specifies the reason for which the Buyer did not accept the goods delivered or accepted them with reservation. The Seller will then take the appropriate steps and make every effort to deliver a new consignment if necessary.

4.10. The Buyer (business) will inspect the contents of the consignment without undue delay after its receipt and inform the Seller of any discrepancies within 2 days of receipt of the consignment. The Buyer (business) will check the quality and quantity of the delivered goods with utmost care so as to prevent any damage to or loss of the goods. If the Buyer (business) fails to comply with the procedure referred to in this paragraph, the Buyer will forfeit the right to claim any remedies for defective performance.

5. Price and payment terms

5.1. The prices of goods indicated in the Online Store include VAT (the “Price”). The Price always relates to the displayed and described product and does not include any related decorations, accessories or performances. For the Buyer, the Price indicated for the goods at the time of sending the order is decisive and is always displayed before the order is confirmed.

5.2. The Price does not include the price of shipping. Shipping and other services selected by the Buyer will be charged separately. The Total Price, including the Price of the goods, the price of shipping and other services, is always displayed before confirming the order.

5.3. The Total Price can be paid:

1. by cash on delivery upon takeover of the goods from the carrier. The Buyer will hand over the amount of the Total Price to the driver of the shipping company, who is obliged to issue a confirmation of payment to the Buyer.
2. by a bank transfer to the Seller’s account. The Seller will send the advance invoice to the Buyer by email. If the Buyer fails to pay the advance invoice in full within 14 days from the date of issue, the Seller reserves the right to cancel the order.
3. by online payment via a payment gateway. Once the Seller’s system pairs the Buyer’s payment with the order, the Seller will send to the Buyer a confirmation of the received payment.

5.4. The invoice will be sent to the Buyer in electronic form to the Buyer’s email address.

5.5. The Seller reserves the right to with proper notice, request from the Buyer, in relation to customised or clearly personalised goods, a non-refundable advance payment in the amount of 100% of the purchase Price of the goods. In the case of the Buyer (consumer), this advance payment may be non-refundable if the goods are goods for which the Buyer (consumer) does not have the right to withdraw from the Purchase Contract, and provided that the Buyer (consumer) has been informed of this fact in advance. The amount of the advance payment will be determined by the Seller, and if the Buyer fails to properly pay the advance within 14 days of the date of issue of the advance invoice, the Seller reserves the right to withdraw from the Purchase Contract.

5.6. If the Buyer requests a VAT refund for export outside the EU, the Seller may charge a one-off administrative fee for this service, the amount of which will be communicated to the Buyer in advance.

6. Acquisition of the ownership title and passage of the risk of damage to goods

6.1. The ownership title to the goods will pass to the Buyer once the Buyer pays to the Seller the Total Price or once the Buyer accepts the goods from the Seller, whichever occurs later. Until the Total Price is paid in full, the Seller continues to be the owner of the goods. Any resale or transfer of the ownership title to the goods to a third party before payment of the Total Price is prohibited.

6.2. When goods are delivered by a contracted carrier, the risk of damage to the goods passes to the Buyer (business) at the moment when the Seller hands the goods over to the first carrier for transport to the Buyer (business). For the Buyer (consumer), the rule according to the previous sentence applies only in the situation where the Buyer (consumer) has commissioned the delivery of the goods to a carrier not offered by the Seller; otherwise, the risk of damage to the goods passes to the Buyer (consumer) only upon takeover of the goods (either in person or through a third party designated by the Buyer).

6.3. The Buyer bears the risk of damage to the goods entrusted to the Buyer before payment of the Total Price, in particular the risk of loss, destruction or damage.

7. Rights based on defective performance; complaints

7.1. The Seller is liable to the Buyer for ensuring that the goods do not have defects upon takeover by the Buyer and that the goods have the properties agreed at the time of takeover. If the properties of the goods have not been agreed on, the goods will have the properties stated in their description or such as may generally be expected of such goods, in the appropriate quantity, number or weight and in accordance with the applicable law, unless specified otherwise.

7.2. The Buyer may claim remedies for defects in the goods in accordance with the law. The Seller is liable for defects in the goods at the time of their delivery, including any legal defects.

7.3. The Seller’s liability for defects does not apply to:

1. wear and tear resulting from regular use;
2. defect of goods sold for a lower price, where the lower price was set in view of the defect;
3. defect of used goods corresponding to the extent of use of the goods or their wear and tear upon takeover by the Buyer; and 
4. wear and tear caused by improper treatment, weather conditions, improper handling or intentional damage.

7.4. If the Buyer fails to meet the condition of professional installation of the goods that require professional installation, subsequent claims of defects caused by unprofessional installation will not be accepted. The Seller is not liable, inter alia, for defects in the goods caused by the Buyer’s unprofessional handling or assembly.

7.5. A defect caused by unprofessional care or any other unprofessional commissioning of the goods by the Buyer will be deemed a defect of the goods only if the defect occurred on the basis of incorrect instructions set out in the assembly or commissioning manual of the goods. The Seller is liable to the Buyer for any defects caused by improper assembly or installation as a result of shortcomings in the instructions provided by the Seller.

7.6. The usual colour or structural difference in natural materials (e.g. wood), artificial materials or painted surfaces do not constitute a defect of the goods.

7.7. The Buyer (business) must report the defect to the Seller without undue delay after the Buyer had the opportunity to inspect the goods and discover the defect, either by identifying the defect or by describing how it manifests itself.

7.8. The Buyer’s (business) claims of remedies for defective performance will expire if they are not exercised within 12 months from the acceptance of the goods, unless the Seller and the Buyer (business) agree on a longer period.

7.9. The Buyer claims the rights based on defective performance from the Seller in one of the following ways:

1. via the complaint form published on the Seller’s website at www.sanitino.dk/en/returns-and-complaints
2. via email sent to info@sanitino.dk or in writing at SANITINO s.r.o., Accolade Funds Park Teplice South, Mlýnská 327, 417 52 Hostomice nad Bílinou, Czech Republic, with the Buyer’s identification, order number or tax receipt, identification of the goods, description of the defect and the claim.

7.10. The Buyer is obliged to prove to the Seller that the Buyer purchased the goods from the Seller, for example, by providing an invoice, which the Buyer attaches to the claim.

7.11. If the goods are covered by a warranty for the quality of the goods (contractual warranty), it can be claimed directly from the manufacturer or from the Seller in the same manner in which liability for defects is claimed. The Buyer acknowledges that the manufacturer may impose specific conditions for compliance with the contractual warranty (e.g. installation by an authorised service provider, registration with the manufacturer or regular servicing). The duration of the warranty is indicated on the goods and on the invoice or warranty certificate.

This section applies to Buyers (consumers) only:

7.12. The Buyer may claim defects that occur in the goods within 24 months of their receipt. If a defect manifests itself within 12 months of the takeover, the item is presumed to have already been defective upon takeover, unless excluded by the nature of the item or the defect.

7.13. Depending on the type and severity of the defect, the Buyer may require:

1. repair of the goods (removal of the defect) or replacement of the goods with new goods without defects – if this is possible and reasonable, while the Buyer may choose between repair and replacement, unless the chosen method is impossible or disproportionately expensive due to the nature of the defect;
2. a reasonable discount or withdrawal from the Purchase Contract – only if the defect is substantial and cannot be removed, or if the goods cannot be used properly due to the defect and the Seller does not remove the defect even within an additional reasonable period of time, or if the defect occurs repeatedly or in substantial scope.

7.14. The Seller is not obliged to proceed to the repair of the goods or their replacement as a manner of resolving the complaint if such a manner of resolving the complaint is impossible or unreasonably costly in comparison to alternative manners.

7.15. In the event of a claim, the Buyer must send the Seller the claimed goods for assessment. The Buyer will bear the cost of transporting the claimed goods to the Seller. If the Seller subsequently accepts the complaint, the Seller will pay the Buyer the cost of delivery of the goods in question, but only up to the amount of the cheapest method of delivery offered by the Seller. Cash on delivery cannot be used as a method of delivering goods in relation to a complaint; the Seller reserves the right to refuse to take over such consignment. The time limit for the resolution of a complaint begins on the day of delivery of the goods to the Seller. However, the Seller may inform the Buyer that it does not insist on the Buyer returning the goods.

7.16. After the Buyer claims defects of the goods, the Seller issues a claim report, which is delivered to the email address provided by the Buyer in the process of sending the order, or in another way, if the Buyer requests it when making the claim.

7.17. Complaints filed by the Buyer will be settled by the Seller within 30 days from the date on which the Buyer claimed remedies for defective performance, unless the Parties agree on a longer period and if it is possible due to the circumstances.

8. Withdrawal

This section applies to Buyers (consumers) only:

8.1. The Seller hereby informs the Buyer of the Buyer’s right to withdraw from the Purchase Contract within 14 days of delivery of the last piece of goods without giving any reason and without any penalty.

8.2. If the Purchase Contract pertains to the supply of several related parts, the said period commences on the date on which the last supply of goods is taken over.

8.3. The Buyer acknowledges that it is not possible to withdraw from:

1. Purchase Contracts for the delivery of goods that have been modified to the Buyer’s specifications or clearly personalised according to the Buyer’s wishes;
2. Purchase Contracts for the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery; and
3. Purchase Contracts for the delivery of goods in sealed packaging, which the Buyer has removed and cannot be returned for hygiene reasons.

8.4. The notice of withdrawal from the Purchase Contract must be sent to the Seller within the above-specified time limit. In order to withdraw from the Purchase Contract, the Buyer can use the form provided by the Seller at the website: www.sanitino.dk/en/returns-and-complaints. The Buyer may also send the withdrawal from the Purchase Contract to the Seller’s email address info@sanitino.dk or to the Sellers mailing address.

8.5. The Buyer must return to the Seller the goods to which the withdrawal relates to the address SANITINO s.r.o., Accolade Funds Park Teplice South, Mlýnská 327, 417 52 Hostomice nad Bílinou, Czech Republic. The Buyer can do so in person at the premises of SANITINO s.r.o., Accolade Funds Park Teplice South, Mlýnská 327, 417 52 Hostomice nad Bílinou, Czech Republic, ramp 41, from Monday to Friday from 7:00 a.m. to 3:30 p.m. The Buyer will bear the direct costs associated with returning the goods to the Seller. The goods cannot be sent to the Seller using cash on delivery; in such a case, the Seller reserves the right not to accept goods delivered in such a manner. The Buyer must prove that the Buyer has purchased the goods from the Seller, e.g., by enclosing the invoice received together with the goods or by stating the purchase order number.

8.6. The Buyer is liable for any decrease in the value of the goods if the goods are handled in a manner other than necessary in view of their nature and properties, and the decrease in the value of the goods arose as a result of such handling (e.g., by improper assembly). In that case, the Seller may deduct from the refunded amount a proportional part of the Price corresponding to the decrease in the value of the goods. The same applies if the goods are returned damaged due to the Buyer’s transport – the Buyer is responsible for the condition of the returned goods. It is therefore recommended that the Buyer check the conditions of the carrier, especially regarding packaging, and send the goods properly packaged to avoid damage.

8.7. If the Buyer meets all the above conditions for withdrawal from the Purchase Contract, the Seller will refund the purchase price paid, including delivery costs. However, if the Buyer chooses any other method of delivery than the cheapest method of delivery of the goods offered by the Seller, the Seller will refund only the costs of delivery of the goods in an amount corresponding to the cheapest method of delivery.

8.8. The Seller will return the funds without undue delay and no later than 14 days from the valid withdrawal from the Purchase Contract or within 14 days from the date on which the Seller received the goods from the Buyer, whichever is earliest. The Seller will return the funds received from the Buyer in the same manner as the Seller received them from the Buyer, unless agreed otherwise. The Seller is obliged to return the received funds only when the Buyer proves that the goods have been returned.

8.9. Where a gift is provided to the Buyer along with the goods, and the Buyer is informed of this gift during the ordering process, a donation agreement between the Seller and the Buyer is concluded subject to a condition subsequent consisting in the fact that if the Buyer withdraws from the Purchase Contract, the donation agreement concerning the gift expires and the Buyer must return the provided gift to the Seller along with the goods. If the Buyer fails to return the gift within the time limit set by the Seller, the Seller may attempt to recover the amount corresponding to a reasonable amount reflecting the value of the unreturned product.

9. Final provisions

9.1. If the Buyer is a consumer, then in case of any consumer dispute between the Seller and the Buyer following from the Purchase Contract, where the dispute cannot be resolved by mutual agreement, the Buyer (consumer) may file an application for out-of-court resolution of the dispute with an entity authorised to deal with out-of-court resolution of consumer disputes, specifically:

Czech Trade Inspection Authority
Central Inspectorate – ADR department
Gorazdova 1969/24
120 00 Prague 2
email: adr@coi.gov.cz, web: adr.coi.gov.cz, tel: +420 222 703 404.

The Buyer (consumer) may also use the online dispute resolution platform: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/.

The Buyer (consumer) may also file a complaint to the Danish Consumer Ombudsman („Forbrugerombudsmanden“) in relation to matters related to Seller’s complliance with the Danish Marketing Practices Act („Markedsføringsloven“) and marketing practices in general:

Forbrugerombudsmanden
Carl Jacobsens Vej 35
DK – 2500 Valby

The Buyer (consumer) may use the online complaint formula to file their complaint: https://forbrugerombudsmanden.dk/kontaktoplysninger/kontaktformularer/klag-over-markedsfoering

9.2. If the relationship established by the Purchase Contract contains an international (cross-border) element, the relationship is governed by Czech law with the exception of the conflict of laws rules of international private law and the UN Convention on Contracts for the International Sale of Goods (CISG). Any disputes will be resolved by the competent courts of the Czech Republic having subject-matter and local jurisdiction with regard to the Seller’s registered office. This will in no way prejudice the Buyer’s (consumer) rights under the generally binding legal regulations.

9.3. Without the Seller’s consent, the Buyer may not assign any receivable from the Seller following from the Purchase Contract to a third party.

9.4. Special arrangements agreed with the Buyer in writing in the Purchase Contract will prevail over those provisions of these Terms and Conditions that would be at variance with them.

9.5. The Seller reserves the right to amend or supplement these Terms and Conditions. Such amendment does not affect orders placed prior to the effective date of the new version of the Terms and Conditions. The current version of the Terms and Conditions is available here: www.sanitino.dk/en/terms-and-conditions.