Returns and complaints

As soon as possible, you can contact our colleagues from the complaints department via the complaint module and the 'CLAIM ORDER' button – see above

No problem, this can happen sometimes. According to Section 1829 and following of the Civil Code, the consumer has the right to withdraw from the contract within 14 days of receiving the goods. This can be done without giving a reason and without any penalty. For detailed information about the return process, please refer to our terms and conditions.

The complaint must be reported promptly, i.e., immediately after discovering the defect.

To report a complaint, please use the complaint module and the 'CLAIM ORDER' button. Once we receive the complaint, we will send you a confirmation of receipt and inform you about the next steps.

We will refund your money within 14 days of receiving the returned goods.

Unfortunately, we cannot accept such goods for return.

Unfortunately, returns are no longer possible after the 14-day period.

The warranty for purchased goods is typically 2 years, unless otherwise stated for the product. The warranty period can also be found on the invoice.

The shipping costs for returning the goods are always borne by the sender (i.e., the customer)

Unfortunately, no. Please always return the goods to the following address:
SANITINO s.r.o.,
Accolade Funds Park Teplice South,
Mlýnská 327, 417 52 Hostomice nad Bílinou.

Yes, you can return the goods in person at SANITINO s.r.o., Accolade Funds Park Teplice South, Mlýnská 327, 417 52 Hostomice nad Bílinou, ramp no. 41, from Monday to Friday between 7:00 AM and 3:30 PM. For a smooth return process, please use the 'RETURN ORDER' button. The completed form can be printed, or you can include the invoice or delivery note with the returned goods.

Unfortunately, we do not handle out-of-warranty service. For out-of-warranty service, please contact the manufacturer directly